Update on the 2020 CX Mystery Shop
ALGIM's Mystery Shop
ALGIM undertakes a mystery shop exercise annually.
The exercise involves three activities:
The results were presented at our ALGIM Conference in November, and detailed reports into the experience with your council are made available for purchase.
The 2019 Customer Experience rankings were:
See the full 2019 CX rankings here (Council members only)
Our Mystery Shop Service
In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction.
Please contact ALGIM on firstname.lastname@example.org for more info.