2022 CX Mystery Shop
ALGIM's Mystery ShopALGIM does a mystery shop on all councils/members organisations annually. This involves:
The results are presented at our ALGIM Conference each year, and detailed reports into the experience with your council are made available for purchase. | The 2022 Customer Experience grouping of councils that delivered an excellent customer experience were:
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Extra Mystery Shop Services In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction and prepare a report for you, benchmarking your council with others in the country in terms of customer service excellence. Please contact ALGIM on admin@algim.org.nz for more information. |