ALGIM's Mystery Shop
ALGIM undertakes a mystery shop exercise annually.
The exercise involves three activities:
We are currently working on our 2019 Mystery Shop.
The results are presented at our Spring Conference in September, and detailed reports into the experience with your council are made available for purchase.
The 2018 Customer Experience rankings were:
Our Mystery Shop Service
In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction.
Please contact Suzee Sinclair on firstname.lastname@example.org for more info.