Update on the 2020 CX Mystery Shop
ALGIM's Mystery ShopALGIM undertakes a mystery shop exercise annually. The exercise involves three activities:
The results were presented at our Spring Conference in September, and detailed reports into the experience with your council are made available for purchase. | The 2019 Customer Experience rankings were:
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Our Mystery Shop Service In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction. Please contact Suzee Sinclair on suzee@algim.org.nz for more info. |