ALGIM's Mystery Shop

ALGIM does a mystery shop on all councils/members organisations annually.

This involves:

• Multiple phone calls made to councils between the hours of 8am – 5pm, on weekdays. Each council is asked a standard question and an assessment is made of the customer experience received.
  
• Enquiries made through your council website and an assessment is made of the response received and time taken to reply.
  
• Enquiries are made on your council Facebook page, and an assessment made of the response received and time taken to reply.

The results will be presented at our ALGIM Conference each year, and detailed reports into the experience with your council are made available for purchase.