ALGIM Inc - Customer Service Mystery Shop

Customer Service Mystery Shop

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2018 Customer Experience Winner Announced

Our 2018 winner has been announced. Congratulations to Great Lake Taupo District Council!

ALGIM's Mystery Shop

ALGIM undertakes a mystery shop exercise annually. The 2018 report is now available for ordering.

Order your council's report now

The exercise involves multiple phone calls made to councils between the hours of 8am – 5pm, on week days (i.e. from Monday to Friday). Each council is asked a standard question and an assessment is made of the customer experience received.

The results are presented at our Spring Conference in September, and detailed reports into the experience with your council are made available for purchase.

The 2018 Customer Experience rankings were:

1st	Great Lake Taupo District Council
2nd	Manawatu District Council
3rd	Nelson City Council
4th	Hauraki District Council
5th	New Plymouth District Council
6th	Far North District Council
7th	South Taranaki District Council
8th	Tararua District Council
9th	Stratford District Council
10th	Timaru District Council

See the full 2018 CX rankings here (Council members only)

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Our Mystery Shop Service

In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction.

Please contact Suzee Sinclair on suzee@algim.org.nz for more info.

ALGIM is proud to have 100% of councils as members. Charities Commission number CC 53472

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