2021 CX Mystery Shop
ALGIM's Mystery Shop
ALGIM does a mystery shop on all councils/members organisations annually.
The results were presented at our ALGIM Conference in November, and detailed reports into the experience with your council are made available for purchase.
The 2019 Customer Experience rankings were:
See the full 2019 CX rankings here (Council members only)
Extra Mystery Shop Services
In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction and prepare a report for you, benchmarking your council with others in the country in terms of customer service excellence.
Please contact ALGIM on firstname.lastname@example.org for more information.