ALGIM Training Session: Delivering an excellent experience with every customer interaction - workshop two

ALGIM is offering three unique workshops teaching you how to deliver excellent experience with every customer interaction. Our experienced trainer has trained for companies including Countdown, Toyota, Tower Insurance, Trademe, OfficeMax, as well as New Zealand Parliament. 

We are pleased to offer three online courses each of which is three hours’ duration, delivered via Zoom. The courses can be standalone or carried out as a block of three sessions. These courses are tailored to local government.  There are a maximum of ten participants on each workshop so don’t miss this opportunity at a discounted price. 

These workshops will polish existing customer service skills when dealing with all situations including dealing with complaints, skills to use with a challenging/upset customer and tools to help you not become personally involved with customers’ negative emotions. 

All cameras will be on during the sessions. We will use breakout rooms, email additional material to participants and ensure plenty of ‘movement’ so there are opportunities to engage with each other and the material.   

Included in the cost of each workshop is three months ‘on-going support after the training has been completed. Often new ideas and behaviours take time to be implemented and we understand that. So anytime you need some support or just want to float some ideas past us, you can get in touch. 

This registration is for the second workshop of the series which will cover the psychology behind our interactions. 

How can we understand our customer and ourselves better? 
The psychology behind our interactions 

Thursday 18 August 2022 9am-12noon 

• Our thoughts 
  
• Assumptions 
• Amygdala Hijack 
  
• Self-awareness 
  
• Our personality styles and communication styles 
  
• Focus on what we can control  
  
• Boosting morale 
  
• Yes but 
  
• The importance of laughter 

These workshops are $350 per person per workshop (excl.GST) . 
You will receive a Zoom meeting link for each session.