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ALGIM Training Session: Customer Service Essentials - workshop three

  • 26 Jul 2023
  • 9:00 AM - 12:00 PM
  • 6



ALGIM is offering a unique workshop on customer service essentials. Our experienced trainer has trained for companies including Countdown, Toyota, Tower Insurance, Trademe, OfficeMax, as well as New Zealand Parliament. 

We are pleased to offer three online sessions each of which is three hours’ duration, delivered via Zoom. The courses can be standalone or carried out as a block of three sessions. These courses are tailored to local government. There are a maximum of ten participants on each workshop so don’t miss this opportunity at a discounted price. 

All cameras will be on during the sessions. We will use breakout rooms, email additional material to participants and ensure plenty of ‘movement’ so there are opportunities to engage with each other and the material.   

Included in the cost of each workshop is three months ‘on-going support after the training has been completed. Often new ideas and behaviours take time to be implemented and we understand that. So anytime you need some support or just want to float some ideas past us, you can get in touch. 

This registration is for the final workshop of the series which will cover ways of dealing with different situations. 

How to deal with different situations
Tuesday 6 June 2023 9.00am - 12.00pm

  • Causes of conflict
  • Taking ownership and responsibility
  • Resilience
  • Getting perspective
  • What makes Customers challenging?
  • Focussing on the issue
  • How to respond to 'Know it All’s, Non-stop talkers, Angry Customers'
  • How resolve complaints
  • Positive negotiations
  • How to boost morale
  • How to say “No” without upsetting the customer

These workshops are $350 per person per workshop (excl.GST) . 
You will receive a Zoom meeting link for each session. 

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