Customer Experience

Providing an excellent customer experience is a big goal for councils, and we're here to help.

Customer Experience Toolkit

The Customer Experience Toolkit is a web-based resource that provides a variety of tools and information for managing and improving your organisation's customer service.

Learn more about the CX Toolkit

Customer Experience Mystery Shop

Each year, ALGIM mystery shops every council in the country, giving you an idea of how your council's service compares with the rest of the country. An in-depth report is available for purchase which provides detailed findings.

Learn more about the mystery shop


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