CUSTOMER EXPERIENCE WORKSHOPS
DELIVERING AN EXCELLENT EXPERIENCE WITH EVERY CUSTOMER INTERACTION
Overview
ALGIM is offering three unique workshops tailored to local government in the areas you told us were of the most interest to you. Our experienced trainer has trained for companies including Countdown, Toyota, Tower Insurance, Trademe, OfficeMax, as well as New Zealand Parliament.
All cameras will be on during the sessions. We will use breakout rooms, email additional material to participants and ensure plenty of ‘movement’ so there are opportunities to engage with each other and the material. This will embed different ways of working before using the skills with actual customers.
Included in the cost of each workshop is three months on-going support after the training has been completed. Often new ideas and behaviours take time to be implemented and we understand that. So anytime you need some support or just want to float some ideas past us, you can get in touch.
These workshops are $350 per person per workshop (excl.GST).
The Fundamentals
Join us for "The Fundamentals" training session and elevate your customer service skills to new heights! This comprehensive workshop is designed to empower you with essential communication techniques, effective listening skills, and robust problem-solving strategies. Learn to handle difficult situations with grace and adopt a customer-centric approach that prioritizes satisfaction. Dive into the 7 core values of exceptional customer service and align them with your organizational values. Master the art of building rapport, focusing on what you CAN do for the customer, and engaging in real listening. Discover the key elements of outstanding telephone customer service and develop empathy to truly understand and address customer needs. Ensure every customer leaves with all their questions answered and a positive experience. Don't miss this opportunity to enhance your abilities and make a lasting impact on your customers.
Digital Customer Service Skills
Enhance your customer service expertise with our "Digital Customer Service Skills" training session! In today's fast-paced digital world, mastering customer interactions through email, online chat, and social media is essential. This workshop will equip you with the best practices for email etiquette and guide you in responding effectively across various digital channels. Learn to engage customers through multi-channel communication and personalize your responses to meet their unique needs. Empower your customers with self-service options and embrace proactive communication to anticipate their requirements. Understand the importance of data security to build and maintain trust, and adopt a mobile-first approach to ensure seamless interactions on any device. Join us to stay ahead in the digital customer service landscape and provide exceptional support through every digital platform.
Conflict Resolution and De-Escalation
Join us for our "Conflict Resolution and De-Escalation" training session and learn how to turn challenging customer interactions into positive, productive experiences. This workshop provides essential strategies for resolving conflicts with irate or frustrated customers. Gain insights into different thinking patterns, recognize assumptions, and understand how your personality and communication style impact interactions. Learn what makes customers challenging and how your language can influence outcomes. Focus on addressing the issue at hand and develop effective responses to 'Know-it-Alls,' non-stop talkers, and angry customers. Master the art of resolving complaints, engage in positive negotiations, and discover techniques for saying “No” without upsetting the customer. Enhance your conflict resolution skills and ensure every customer leaves satisfied. Don't miss this opportunity to improve your ability to handle difficult situations with confidence and poise.
Upcoming training
- No upcoming events
If all training courses are full, please click on the latest one and join the waitlist. We will be in contact once a new course date has been set.