This webinar is for ALGIM Council / CCO members only.
Reduce errors, improve experiences, and cut down support calls
Online forms are often the front door to council services… but when they’re hard to use, everyone feels the impact. People get stuck, submit incorrect information, or give up entirely. That leads to more phone calls, more manual follow-up, and more pressure on already busy teams.
This session looks at how small, practical improvements to forms can create a better experience for your community while also reducing avoidable workload for staff.
We’ll walk through the most common problems seen in council forms, from unclear labels and confusing layouts to issues with keyboard access and error handling. Then we’ll show what good looks like, using simple, real-world examples that are easy to apply.
You’ll learn how to:
- Design forms that guide people clearly and reduce mistakes
- Make forms usable for people using screen readers, keyboards, or mobile devices
- Improve error messages so people can fix issues quickly without needing help
- Reduce incomplete submissions and repeat contacts
- Build confidence in your online services
By the end, you’ll have a set of practical changes you can take back to your team straight away… and a clear link between accessible forms, better customer outcomes, and fewer support calls.
About the Presenter:
Dr Chandra Harrison
Managing Director
Access Advisors
Chandra is the Managing Director of Access Advisors, a for-purpose digital accessibility consultancy based in Ōtautahi Christchurch. With 25 years’ international experience, she helps organisations design and deliver accessible, usable online services that work for everyone, especially people who use assistive technology.
Chandra brings a rare blend of expertise: a PhD in Human-Computer Interaction, deep industry practice, and lived experience of chronic health issues and neurodivergence. She is known for pragmatic guidance that turns standards and policy into improvements frontline teams can implement.
Access Advisors provides training, accessibility reviews, strategy and research, and also runs the Access Panel—a nationwide group of disabled people who are paid to demonstrate real-world impacts of poor digital design and to inform better solutions.
Chandra has presented at international conferences, contributed to books, lectured in the UK, and serves as New Zealand Country Advisor for the International Association of Accessibility Professionals (IAAP).
.png)