This webinar is for ALGIM Council / CCO members only.
Local councils are under increasing pressure to do more with less. Managing complex stakeholder relationships, delivering consistent community services, and meeting rising citizen expectations – without the tools to match, the gap between intention and reality can feel impossible to close.
We are here to change that conversation.
Join Netcall and Swift-IA for an exclusive webinar exploring how Citizen Hub, Netcall's intelligent automation and customer experience platform, is helping local authorities across New Zealand and the UK rise to that challenge -and hear directly from two councils already doing it.
South Waikato District Council (New Zealand) and Newcastle City Council (UK) share first-hand how they're modernising service delivery, improving citizen engagement, and building digital experiences that genuinely serve their communities.
You'll hear how South Waikato built a stakeholder management system using an iterative approach over a 10-week period - replacing manual spreadsheets with a solution that delivers real transparency, continuity, and smarter community investment. And how Newcastle City Council is transforming service delivery at scale, making life simpler for the citizens they serve every day.
Whether you're just beginning your digital transformation journey or looking to go further -this session delivers the practical, peer-led insight you need.
What you'll take away:
- First-hand experiences from two councils across different stages of their digital journey
- Practical examples of how smarter systems are reducing costs and improving outcomes
- A clear picture of what modern, citizen-centred service delivery looks like in practice
- Inspiration and confidence that transformation is achievable -whatever your starting point
About the Presenters:
Mark Gannon
Director of Client Solutions
Netcall
Mark is Director of Client Solutions at Netcall and is on a mission to put the power of digital transformation into the hands of every public sector organisation. He is a former CIO and transformation specialist who worked for over 20 years in a number of local authorities, including Sheffield City Council, Nottingham City Council, Rotherham Council, and Middlesbrough Council. Mark also spent time as a consultant supporting organisations to take advantage of digital technology.
Andrew Robinson
Business Improvement Manager
South Waikato District Council
Andrew Robinson is the Business Improvement Manager at South Waikato District Council, based in Tokoroa in the central North Island of New Zealand. With over 18 years of experience in local government, Andrew has a deep understanding of what it takes to deliver better outcomes for communities - from the inside out.
.png)