This webinar is for ALGIM Council / CCO members only.
Local councils are under increasing pressure to do more with less. Managing complex stakeholder relationships, delivering consistent community services, meeting rising citizen expectations, and identifying where AI and automation can deliver meaningful value, without the tools to match, the gap between intention and reality can feel impossible to close.
We are here to change that conversation.
Join Netcall and Swift-IA for an exclusive webinar exploring how Netcall's intelligent automation and customer experience platform, is helping local authorities in New Zealand and across the UK rise to that challenge - and hear about two councils already doing it.
South Waikato District Council (New Zealand) share’s first-hand how they're modernising service delivery, improving citizen engagement, and building digital experiences that genuinely serve their communities.
You'll hear how they built a stakeholder management system using an iterative approach over a 10-week period - replacing manual spreadsheets with a solution that delivers real transparency, continuity, and smarter community investment. And how other Councils are transforming service delivery at scale, making life simpler for the citizens they serve every day.
Whether you're just beginning your digital transformation journey or looking to go further -this session delivers the practical, peer-led insight you need.
What you'll take away:
• Experience from two councils at different stages of their digital transformation journey.
• Practical examples of how smarter systems are reducing costs, improving outcomes, and enabling councils to work together more effectively.
• Insights into how councils are identifying and applying AI in real-world scenarios to support staff, improve citizen experiences, and increase operational efficiency.
• A clear picture of what modern, citizen-centred service delivery looks like in practice, and how collaboration between councils can accelerate innovation and shared success.
About the Presenters:
Mark Gannon
Director of Client Solutions
Netcall
Mark is Director of Client Solutions at Netcall and is on a mission to put the power of digital transformation into the hands of every public sector organisation. He is a former CIO and transformation specialist who worked for over 20 years in a number of local authorities, including Sheffield City Council, Nottingham City Council, Rotherham Council, and Middlesbrough Council. Mark also spent time as a consultant supporting organisations to take advantage of digital technology.
Andrew Robinson
Business Improvement Manager
South Waikato District Council
Andrew Robinson is the Business Improvement Manager at South Waikato District Council, based in Tokoroa in the central North Island of New Zealand. With over 18 years of experience in local government, Andrew has a deep understanding of what it takes to deliver better outcomes for communities - from the inside out.
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