Taking a set and forget approach to council website search may miss actionable insight for improving digital customer experience. Through taking a more hands-on approach to search, Wellington City Council has gained some notable wins, such as increasing mobile search usage 200%, and making it easier to pay parking tickets online. In this webinar, you'll join
About the Presenters:
Davila Thompson
Squiz Search Engineer
Davila has worked as a software developer and technical consultant serving customers in New Zealand, Australia and the USA, most recently specialising in search with Squiz, and working in Linux and Windows environments with Javascript, Groovy, HTML, CSS for enterprise and web search solutions.
Kylie Buck
Web Producer, Wellington City Council
Kylie is a Web Producer for Wellington City Council, with a special focus on website analytics and using data to improve customer experience.
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