Taking a set and forget approach to council website search may miss actionable insight for improving digital customer experience.
Through taking a more hands-on approach to search, Wellington City Council has gained some notable wins, such as increasing mobile search usage 200%, and making it easier to pay parking tickets online.
In this webinar, you'll join
About the Presenters:
Squiz Search Engineer
Web Producer, Wellington City Council
Kylie is a Web Producer for Wellington City Council, with a special focus on website analytics and using data to improve customer experience.
We recommend you log in 10 minutes before the webinar starts to ensure that you can hear and see everything. If you have any issues, please contact email@example.com
ALGIM is proud to have 100% of councils as members. Charities Commission number CC 53472
Copyright © ALGIM. All Rights Reserved.
Website by Converge Design