ALGIM VENDOR WEBINAR: Improving Council Website Search

  • 28 May 2021
  • 2:00 PM - 3:00 PM

Registration

  • There is no charge for this webinar for ALGIM Members

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Taking a set and forget approach to council website search may miss actionable insight for improving digital customer experience.

Through taking a more hands-on approach to search, Wellington City Council has gained some notable wins, such as increasing mobile search usage 200%, and making it easier to pay parking tickets online.

In this webinar, you'll join

  • WCC Web Producer Kylie Buck - relating how paying attention to search has supported digital CX improvement on WCC's council website
  • Squiz Search Engineer Davila Thompson - showing Squiz's new out-of-the-box council website search solution Funnelback for Local Government - a powerful federated search for council websites, and a quick win for your council to improve digital CX, and support customer self-service.


About the Presenters: 

Davila Thompson

Squiz Search Engineer                              

Davila has worked as a software developer and technical consultant serving customers in New Zealand, Australia and the USA, most recently specialising in search with Squiz, and working in Linux and Windows environments with Javascript, Groovy, HTML, CSS for enterprise and web search solutions. 


Kylie Buck

Web Producer, Wellington City Council                   

Kylie is a Web Producer for Wellington City Council, with a special focus on website analytics and using data to improve customer experience.  



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