ALGIM WEBINAR: Dealing with Challenging Customers

  • 7 Oct 2021
  • 11:00 AM - 12:00 PM


  • There is no charge for this webinar for ALGIM Member Webinar Subscribers. Please check if your council is a member of the ALGIM Webinar Subscription Service. Please select your organisation's name on this form
  • There is a charge of $125.00 excl. GST for individuals who are not:
    - an ALGIM Member Webinar Subscriber
    - an ALGIM Member
  • There is a charge of $300.00 excl. GST for this webinar if you are not:
    - an ALGIM Member Webinar Subscriber
    - an ALGIM Member

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We will explore why customers can be upset or challenging and consider some strategies on how to keep control of the conversation, de-escalate and reach the outcome needed on both sides.  Part of offering great customer service is remaining customer-centric which entails trying to view the problem/behaviour from the customer’s side.  

In this webinar, we will look at:

  • Call Control
  • Building rapport
  • Empathy
  • Self-Awareness
  • Focus on the issue not emotion
  • Amygdala hijack

About the Presenter:

Linda Guirey, Speaker Trainer, Rapid Results 

Linda Guirey is an award winning speaker, trainer and author, with over 18 years experience delivering keynotes and workshops to thousands of people both here and in Australia.  Linda's main area of focus is 'Mindset' - being aware of our own thoughts and actions, they way we communicate and how that impacts others, as well as how we perceive the world.

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