We will explore why customers can be upset or challenging and consider some strategies on how to keep control of the conversation, de-escalate and reach the outcome needed on both sides. Part of offering great customer service is remaining customer-centric which entails trying to view the problem/behaviour from the customer’s side.
In this webinar, we will look at:
About the Presenter:
Linda Guirey, Speaker Trainer, Rapid Results
Linda Guirey is an award winning speaker, trainer and author, with over 18 years experience delivering keynotes and workshops to thousands of people both here and in Australia. Linda's main area of focus is 'Mindset' - being aware of our own thoughts and actions, they way we communicate and how that impacts others, as well as how we perceive the world.
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