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ALGIM VENDOR WEBINAR: How to find out if a Chatbot would bring value to your council

  • 15 Oct 2021
  • 11:00 AM - 12:00 PM

Registration

  • There is no charge for this webinar for ALGIM Members
Registration is closed

Enghouse’s 2021 ANZ contact centre survey found that 20% of NZ survey respondents already use Chatbots, with another 31% planning to use them within the next 12 months, and a further 24% planning to introduce them longer term.

If you’re wondering if Chatbots are worth using, and if so, how to put a business case around this, join our interactive webinar to learn:

  1. how to recognise the different areas where a Chatbot can bring value
  2. how to go about quantifying the returns on investment (ROI) that a bot could provide


About the Presenters:



Richard Winterburn

Business Development and Major Accounts Manager    
Enghouse Interactive


Richard has 25+ years of experience in Information Technology and Communications, and is passionate about helping organisations to transform their customer contact processes, and develop and grow their engagement teams with the best fit technology options, whatever their needs.


Patrick Gallagher
CEO, APAC
Creative Virtual

Patrick has over 30 years’ experience in Contact Centres, IVR and Customer Experience applications, including 13 years with Enghouse where he was responsible for key business units including software development, project delivery and customer support. Patrick's passion is working with his Creative Virtual team to make measurable improvements in their customers' workplace.



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