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ALGIM Training Session: Customer Service Essentials - workshop one

  • 12 Jul 2023
  • 9:00 AM - 12:00 PM
  • 7



ALGIM is offering a unique workshop on customer service essentials. Our experienced trainer has trained for companies including Countdown, Toyota, Tower Insurance, Trademe, OfficeMax, as well as New Zealand Parliament. 

We are pleased to offer three online sessions each of which is three hours’ duration, delivered via Zoom. The courses can be standalone or carried out as a block of three sessions. These courses are tailored to local government. There are a maximum of ten participants on each workshop so don’t miss this opportunity at a discounted price. 

All cameras will be on during the sessions. We will use breakout rooms, email additional material to participants and ensure plenty of ‘movement’ so there are opportunities to engage with each other and the material.   

Included in the cost of each workshop is three months ‘on-going support after the training has been completed. Often new ideas and behaviours take time to be implemented and we understand that. So anytime you need some support or just want to float some ideas past us, you can get in touch. 

This registration is for the first workshop of the series which will cover what is important in a great customer service experience. 

What is important in a great customer service experience?
Tuesday 23 May 2023 9.00am - 12.00pm

  • The 7 core values of Customer Service
  • Organisational Values
  • Building Rapport
  • Focus on what you CAN do for the Customer
  • The art of real listening
  • The most important parts of Telephone Customer Service
  • Empathy - putting yourself in their shoes
  • Social media and Customer Service
  • Emails
  • Ensuring the customer has all they need before ending the conversation

These workshops are $350 per person per workshop (excl.GST) .
You will receive a Zoom meeting link for each session. 

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