Menu
Log in
Forgot password

   
Log in
Contact Us

ALGIM WEBINAR: Our Customer Experience Hybrid Model

  • 21 Mar 2024
  • 11:00 AM - 12:00 PM

Registration

  • There is no charge for this webinar for ALGIM Member Webinar Subscribers. Please check if your council is a member of the ALGIM Webinar Subscription Service. Please select your organisation's name on this form algim.org.nz/Webinars
    #subscription
  • There is a charge of $125.00 excl. GST for individuals who are not:
    - an ALGIM Member Webinar Subscriber
    - an ALGIM Member
  • There is a charge of $300.00 excl. GST for this webinar if you are not:
    - an ALGIM Member Webinar Subscriber
    - an ALGIM Member
Registration is closed


Taupō District Council recognised a need to invigorate our customer service experience following Covid-19 disruptions. Our solution-focused approach to customer service and staff development created an opportunity to implement a new hybrid style of working; proactively engaging customers across the district while honouring our values of kotahitanga.



About the Presenter: 

 

Tania Russell
Customer Relations Manager
Tāupo District Council 


Tania Russell is a seasoned professional with a strong background in customer relations and management. With over a decade of experience in the field, she has earned a reputation for her exceptional leadership skills, unwavering dedication to customer satisfaction, and innovative problem-solving abilities.

As a District Customer Relations Manager, Tania oversees a diverse team responsible for maintaining strong relationships with customers, community and visitors alike, ensuring the highest level of service delivery across multiple locations. Her strategic vision and hands-on approach have played a pivotal role in driving revenue growth and enhancing customer loyalty within her district.


Powered by Wild Apricot Membership Software