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Customer Experience Training: Digital Customer Service Skills

  • 30 Jul 2024
  • 9:00 AM - 12:00 PM
  • Zoom
  • 6



Stay ahead in the digital customer service landscape and provide exceptional support through every digital platform.

Course Outline

  • Email etiquette
  • Responding in the digital age
  • Multi-Channel engagement
  • Personalisation - tailor to your customers needs
  • Self Service options - empower the customer
  • Proactive communication
  • Data Security - vital for trust
  • Mobile first - ensuring you can be reachable anywhere and anytime, and what that means.

Session Information

  • Course duration: 3 hours

What you need to know

  • We will use Zoom as the platform.
  • Each participant will need a microphone and a webcam.
  • Each participant will receive an email with a link to each session prior to the training date.
  • We recommend you log in ten minutes before the training session starts to ensure that you can hear and see everything.

For any questions, please contact

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