Customer Experience Training: Digital Customer Service Skills

Stay ahead in the digital customer service landscape and provide exceptional support through every digital platform.

Course Outline

• Email etiquette
• Responding in the digital age
• Multi-Channel engagement
• Personalisation - tailor to your customers needs
• Self Service options - empower the customer
• Proactive communication
• Data Security - vital for trust
• Mobile first - ensuring you can be reachable anywhere and anytime, and what that means.

Session Information

• Course duration: 3 hours

What you need to know

• We will use Zoom as the platform.
• Each participant will need a microphone and a webcam.
• Each participant will receive an email with a link to each session prior to the training date.
• We recommend you log in ten minutes before the training session starts to ensure that you can hear and see everything.

For any questions, please contact service@algim.org.nz