Engaging effectively with Maori is a core capability for local government in Aotearoa New Zealand. This Essentials Series supports council staff and leaders to build confidence, understanding, and practical skills to engage meaningfully with Maori communities in ways that are respectful, culturally safe, and fit for purpose.

This programme goes beyond theory to focus on what good engagement looks like in practice, helping participants move away from token consultation and towards genuine, mana-enhancing relationships.

Meet our Facilitator:

Claudia FalEtolu

Claudia Faletolu (Ngāpuhi) is a highly experienced Learning & Development, Organisational Development, HR, and Māori Strategy practitioner with over 19 years’ experience working across the public sector.

Grounded in her whakapapa and guided by the principle of whakawhanaungatanga, Claudia specialises in helping organisations build authentic, inclusive environments where people feel safe to engage with Te Ao Māori. Her work focuses on breaking down fear and uncertainty, strengthening cultural confidence, and translating strategic intent into practical, everyday action.

Claudia has worked with senior leaders, teams, and organisations across local and central government, supporting cultural capability, leadership development, and organisational transformation. She is known for her relational approach, practical facilitation style, and ability to hold complex conversations with care and clarity.

Her mahi is driven by integrity, authenticity, and a deep commitment to supporting equitable outcomes for Māori and for all communities in Aotearoa New Zealand.

Course Information

Platform: Microsoft Teams

Equipment Needed

• A working microphone.
• A webcam/video, as interaction with others is necessary and strongly encouraged.
• A quiet space to avoid distractions for yourself and other participants.

Access & Sessions

• You will receive an email with a link to each session.
• We recommend logging in 10 minutes before the start time to ensure everything is working correctly.

• Interactive discussions, practical examples, and applied activities

• Optional reflection resources and suggested reading between sessions

Registration Details

• Sessions are limited to 18-30 registrants.
• If minimum numbers aren’t met, we’ll postpone the course and transfer all registrations to the next intake.

If you have any issues, please contact training@algim.org.nz