Every day, thousands of customers are interacting with councils across the country. Whether it's over the phone, or through your web presence, it's important to know what they experience.
ALGIM's web audits, and customer experience mystery shop tell you just that. Packed with information gathered by our researchers over several months, these reports are here to keep you up-to-date on what you're doing well, and what you could be doing better.
To find more about them, and order your report, you can click here for the Web Audit, and here for the Customer Experience Mystery Shop.