ALGIM undertakes a mystery shop exercise annually between April – September.
The exercise involves multiple phone calls made to councils between the hours of 8am – 5pm, on week days (i.e. from Monday to Friday). Each council is asked a standard question and an assessment is made of the customer experience received.
The results are presented at our Spring Conference in September, and detailed reports into the experience with your council are made available for purchase.
The 2017 Customer Experience rankings were:
Our Mystery Shop Service
In addition to the annual mystery shop, we can provide additional mystery shop services, contacting your council through one or more channels to experience a typical customer transaction.
Please contact Suzee Sinclair on firstname.lastname@example.org for more info.